In our continuing efforts to keep your account(s) secure,
Security Federal Savings Bank will deploy a new fraud prevention
service on June 8, 2016. The new service will implement
voice calling, emails, & texts. These features will improve
card fraud detection to help benefit you.
When potential fraud is detected, you will receive an
automatic email notification, with the option to reply “fraud”
or “no fraud”. One minute after the email, you will receive a
text alert, which also has the “fraud” or “no fraud” option. If
there is no response received from the email or text, you will
then receive an automatic phone call to confirm or deny fraud.
You will also be given the option of speaking to a fraud
analyst. These messages will NEVER ask for your
PIN or your account number. E-mails will operate 24/7, texting
will operate between the hours of 7 A.M. and 9 P.M., and voice
calling will operate between the hours of 8 A.M. and 9 P.M.
The emails will be from firstname.lastname@example.org and will
have the Bank’s logo included in the message. You may respond
to the email with “fraud” or “no fraud” using the hyperlinks in
Text messages will be listed from the “Fraud Center”. The
message will instruct you on how to reply to confirm fraud or no
fraud. Text messages are sent free and you are automatically
opted into the service. No enrollment is required. You may opt
out at any time by responding “STOP” to a text message.
Voice calls will not have a name displayed for
caller ID. The automated dialing will promote faster contact
and resolution. Calls will only start if no response is given
to emails or text messages within a defined time limit. You may
confirm transactions with the automatic system or speak to an
analyst. You will need to verify your billing zip code. You
can review up to five transactions and will have the option to hear
the merchant name for each potential fraudulent transaction. If
you confirm fraudulent activity you will be connected to a Fraud
We are excited to present this new service to you as we
strive to protect our customers from unauthorized transactions.
Thank you for banking with Security Federal Savings Bank.
For more information, call us at 931-473-4483.
13 May 2016