Data Systems Upgrade


Data Systems Upgrade

    We're rebuilding our data systems!  Security Federal Savings Bank is committed to serving our customers as best we can.  In light of this goal, we will be upgrading to a new State-of-the-Art information technologies system overnight on February 8th, 2013.  This upgrade will encompass our in-house systems as well as our account statements, Telephone Banking, ATM's and cash dispenser, Internet Banking website, and Bill Pay websites.

    To make the transition, we are providing the information below to our customers.

IMPORTANT BILL PAY INFORMATION

    Your payees in Bill Pay will automatically be converted to our new bill payment system, but you should verify that all of your payees converted successfully.  Due to some potential address irregularities, a few payees may not convert properly.

CLICK HERE to review more Bill Pay information

 

Internet Banking

    Your present Access ID will be converted to User ID/NetTeller ID on the new Internet Banking system.  Your initial PIN = Password will be the last 4 digits of your Social Security Number.  You will be prompted to change the password the first time you log in.  If you wish, you can make the password the same as it was in the old internet banking system.  As before, you will be required to change your password every 90 days.  You will also be required to choose answers for security questions, security image/picture, etc.

Telephone Banking

    The number for telephone banking (1-877-350-3520) will not change, but you will have to choose a new PIN.  The initial PIN is the last 4 digits of your social security number and you will be immediately prompted to enter a new PIN.  Your PIN can continue to be just 4 digits, or you could choose to use up to a 10 digit PIN, if you wish to do so.  As a security note: The longer your PIN, the more secure it is.

    If you like flowcharts, click here to see the new Telephone Banking menu structure that will be effective on February 11th.

Debit and ATM Cards

    Your present Debit and ATM cards and PINs will continue to work as is.  However, from Friday February 8, 2013 through Monday February 11, 2013 the system will be working in an offline mode, but your daily ATM and Point Of Sale limits will be the same as your current limits.

Checking Account Statements

    Every customer will receive a statement dated through February 7th, 2013 in the mail - with interest paid through the 7th on interest bearing accounts.  This February 7th statement will be in addition to your normally scheduled February 2013 statement.  NOTE:  You will only receive one service charge (if applicable) for the February statements.

    Although the new checking and savings account statements will look different, they will still contain the same account information and content.  We are expecting these new statements to arrive in your mail box sooner each month than in the past.

Questions

    If you have any questions about anything concerning the data systems upgrade, please feel free to call us at 931-473-4483, write to us at Security Federal Savings Bank, P.O. Box 7027, McMinnville, TN  37111, or send us an e-mail to info@secfed.net.  Thank you.

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